Regrettably, once purchased and delivered, products from our online store cannot be returned, as we strive to maintain consistency in our policies while encouraging customers to make informed decisions prior to purchase.

The shipping costs within Austria is €9.00. We deliver free shipping for orders totaling €75.00 or more.

Onlineshop:
www.mkconcept.store

The sales tax identification number (UID number) is a special registration number that is used for identification with other companies and that is assigned to entrepreneurs by the responsible tax office when the tax number is assigned. For sales in the internal market, the use of the VAT number by the companies involved enables VAT-free deliveries or the relocation of the place of performance for certain services. However, the VAT number is also part of a proper invoice for domestic sales with an invoice amount of over 10,000 euros if the sales are carried out to another entrepreneur for his company. (WKO: UID number: sales tax identification number (01/01/2021) URL: https://www.wko.at/service/steuer/uid-nummer-verkaufsteuer-identificationsnummer.html)

For orders placed by 2:00 p.m. and assuming availability of the goods, the delivery time for Austria is 1-3 working days and for Germany 2-5 working days.

Yes, all of our products are made without animal testing.

All products that you order via our webshop are shipped to Europe.

Protected from light & dry Storage should be dry and protected from light as moisture and UV rays can affect the shelf life of the products. It’s best to store your gel polish in a cupboard, drawer or other dark place outside of your bathroom. Room temperature The temperature should not be below 10 °C and not above 25 °C. Upright storage Gel polish bottles should be stored upright with the cap facing upwards. Well sealed Dirt, e.g. from filing dust or normal house dust, affects your products. Insufficiently sealed gel polishes can also be significantly affected by light. Therefore, close the bottles carefully after each use and store them in a suitable place.

Gel polish comes off on the edges of the nail (back, sides):

The cuticle was not removed from the nail plate thoroughly enough. The natural nail was not matted or not matted enough with the buffer. No primer or the wrong primer was applied.

The gel polish ran into the edges of the nail during application. (Distance between cuticle and gel polish should be approx. ½ mm) The base was not matched to the natural nail.

Too little curing. This can be caused by the curing time being shorter than the recommended time, the lamp power being too low or the material being applied too thickly.

Gel polish comes off the tip: The tip of the nail was not carefully coated with every layer of gel polish.

After application, the nail was shortened with a file and the protective coating was removed.